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Chowhub Global Resources — Delivery Policy

At Chowhub Global Resources, our mission is to deliver premium, hand-picked, farm-fresh food items and essential amenities directly to your doorstep. We design our logistics around reliability, keeping your kitchen, home, or business seamlessly stocked.

1. Delivery Coverage

We currently deliver to all locations in Port Harcourt, Oyigbo, Eleme and its environs. We are currently working on expanding our reach to other locations. Customers can confirm delivery availability by entering their address at checkout.

2. Dispatch Windows & Cut-Off Times

We coordinate our dispatch schedules to ensure fresh produce spends the absolute minimum time in transit.

Morning Dispatch: 9:00 AM – 1:00 PM

Afternoon Dispatch:2:00 PM – 6:00 PM

Order Placement Cut-Offs:

Next-Day Delivery: Please place your order from 4:00 PM the previous day to guarantee your preferred morning or afternoon dispatch slot.

Same-Day Delivery : available for orders placed before 2:00 PM.

3. Secure Hand-off & Preservation

Because we handle highly perishable, farm-fresh items and quality amenities, we require a secure hand-off:

Attended Hand-off: Our dispatch riders will contact you or your designated representative (estate security, house staff, or receiving desk) upon arrival.

Unattended / Gatehouse Drop-off: If you are unavailable to personally receive the items, you may authorize us to leave your order with your estate security or front desk.

Freshness Note: Chowhub cannot guarantee the freshness or temperature integrity of perishables left at a security gatehouse or front desk for more than 1 hour post-delivery.

4. Freshness & Quality Assurance

We take pride in our strict quality control. If any farm-fresh item or amenity does not meet your expectations:

  • Please notify our support team within 6 hours of delivery.

  • Send a photo of the item to our official WhatsApp line or email us at hello@chowhub.store We will swiftly arrange for a replacement or issue a credit note toward your next order.

5. Access and Redelivery

Estate/Corporate Access: Please ensure our dispatch riders are cleared with your estate or office security prior to their arrival. Delayed access impacts our delivery schedule for other customers.

Failed Delivery Attempts: If a delivery cannot be completed due to incorrect address details, lack of access, or an unreachable recipient, the order will be returned to our holding facility. A flat redelivery fee of ₦4,500 will apply to reschedule.

6. How Our Delivery Process Works

​To maintain the absolute freshness of our farm-fresh items and ensure bulk amenities are securely packed, we follow a strict delivery workflow

Order & Payment Confirmation

Step 1

All orders must be placed and confirmed by 3:00 PM to be eligible for same-day dispatch. Payment must be cleared or confirmed under our agreed corporate terms.

Quality Control & Sorting

Step 2

Your fresh items are harvested, washed, and sorted, while housekeeping and bulk amenities are pulled from inventory. Everything is packed in climate-controlled or secured crates to prevent damage or spoilage.

Dispatch & Tracking

Step 3

Our logistics team loads the delivery vehicles. A dispatch notification (or a call from our driver) will be sent to your designated receiving officer with an estimated arrival window.

Delivery & Sign-off

Step 4

Upon arrival, you or your representative inspects the items (especially fresh produce) for quality. A delivery note must be signed by an authorized receiver to close out the order.

Customer Support

For questions or concerns regarding your delivery, our support team is available via: