Return & Refund Policy

At Chowhub GlobalResources, we take pride in the quality and freshness of our products. If something isn't right with your order, we want to make it right.

Please review our policy below to see how we handle returns, refunds, and cancellations.

1. Perishable vs. Non-Perishable Items

Due to health, safety, and quality standards, we categorize our items into two groups:

Perishable Items:

What's included: Fresh produce, meat, poultry, seafood, dairy, frozen foods, and bakery items.

Policy: All sales are final.For food safety reasons, we cannot accept physical returns on perishable items once they have been delivered.

Exceptions: If an item arrives damaged, spoiled, rotten, or expired, we will issue a full refund or a replacement item. You must report these issues within 24 hours of delivery.

Non-Perishable Items:

What's included: Packaged snacks, canned goods, household cleaners, toiletries, and dry pantry staples.

Policy: Eligible for return or refund within 7 days of delivery. Items must be unopened, in their original packaging, and in resalable condition.

2. Common Refund Scenarios

We understand that grocery delivery can sometimes result in unexpected issues.

Here is how we handle specific situations:

Scenario | What Happens | Action Required

Missing Items | Full refund or immediate redelivery of the missing item | Report within 24 hours.

Poor Quality / Spoiled | Full refund or replacement credit | Report within 24 hours. Photo proof required.

Wrong Item Delivered | Safely keep the wrong item; we will refund or send the correct one and pickup the wrong item | Report within 24 hours.

Out-of-Stock Substitution | If you reject our automatic substitution prior to delivery, a refund is issued for that item. Reject items via phone call, email or chat before the order is packed and delivered.

3. Order Cancellations & Modifications:

Before Dispatch:You can cancel or modify your grocery order free of charge up to 2 hours before your scheduled delivery window begins.

After Dispatch: Once the delivery vehicle has departed our fulfillment center, the order cannot be canceled, and no refund will be issued if you change your mind.

Missed Deliveries: If our courier attempts delivery within your selected time slot but cannot reach you (and there is no safe place to leave the groceries), the order will be returned to our hub. Because of the perishable items, cost of restocking the perishable items and shipping fee will be deducted from your refund.

4. How to Request a Refund:

To request a refund or replacement, please follow these steps:

Take a Photo: If an item is damaged, spoiled, or incorrect, please take a clear photo of the item and its expiry date label.

Contact Support: Reach out to our customer care team via the app, website chat, or email at hello@chowhub.store

Provide Details:Include your Order Number and a brief description of the issue.

5. Refund Processing Times:

Once approved, refunds are automatically processed back to your original payment method.

Store Credit / Wallet: Available immediately.

Credit/Debit Cards: Takes 3 to 7 business days to reflect in your account, depending on your banking institution.